DirecTv Genie Extra Charges
I was looking at upgrading from an HR24 to the Genie. What are the real extra charges for it? The web site is purposely vague on extra fees but I did see there is a $25 extra monthly charge for it. So...
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Got the Genie and the price went above what I was quoted. 15 year customer and the new 2 year contract goes to the new policies. I had five receivers, two which were SD which there was no monthly charge for. They had to replace 'em with updated receivers that they charged me for. Sent one back to lower my bill. Only 4 receivers now and still paying more. I had life time free HD service($10 a month. That went out the window also. Now I have to call CUSTOMER RETENTION every few months to have them take the HD charge off. Told me full house DVR was free. They charge me for it because their customer service dept was wrong. Wish I never heard of Genie.
