Forum Discussion

was_butnotnow's avatar
Sep 16, 2017

DirecTV moving service location

We fulltime and have DirecTV HD Genie and get East and West coast feeds and also receiving local spot beam coverage for local stations at our winter location in AZ. Have never called to have the service address changed so as to move the local station spot beam to our current location. Our billing address does not change.
Has anybody had problems calling them to have local spot beam changed when they move locations.
This never came up before as we moved so often didn't think to do it but next year we are going to be camp hosts for several months in Idaho.
I know Dish customers were used to calling to move spot beam but is DirecTV open to spot beam moves for local stations when on a mobile account?
I don't want to lose our both coast feeds for networks. Ya I know if it ain't broke don't call into customer service me thinks.
  • Have DTV, traveling for over 15 years. We have no house, full timers, we spend 6 months in different spots...when we arrive, I call DTV and have my service address changed to where we are. That way I get local channels where I'm parked...not east/west coast feeds. There is a fee of $5 per month for this service....well worth it
  • I use the DirecTV website chat feature. Have the whole thing scripted out and start a chat session. Let them know that you are in an RV and have moved to this specific address for a vacation and they need to change the service address ONLY but do not change the billing address. Since you already have DNS, it's not worth doing while traveling but as you mentioned, when I am going to be in one location for months it's pretty nice.
    We leave for NJ tomorrow and my DNS will also be my locals!
  • I think you're VERY right...if it ain't broke don't fix it. So....you've got everything but the networks? (ABC,NBC,CBS, etc?) ? If that's so...what I do (have done) when snowbirding (NJ-AZ, for instance) is simply put up my "batwing" and get the local network stations.

    Everything I have (OTA TV, Cable, Sat) goes thru a passive switchbox...so I just push the appropriate button.

    FWIW

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