Forum Discussion
MrRetired821
Sep 20, 2014Explorer
Bill.Satellite wrote:MrRetired821 wrote:
When I disconnect they call it "Pause" and charge me $5.00 a month until I reactivate. Still trying to figure that out. Dish's web site say no fee to start or stop service under this particular plan.
If you have PAYG service you will not pay a $5/month fee for discontinued service. That means you paid to purchase your receivers, signed up specifically for PAYG and you are on the month to month service. If you have any other setup then you are, or were, under a contract and pausing that service will trigger a $5/month suspension fee for up to 6 months per year.
I called to deactivate yesterday and was transferred to account specialist who also said I was going to be charged a $5.00 fee for pausing even though they knew I was on the PAYG plan. I then called another number for RVsupport and that guy confirmed they have a problem with Dish and its customer support not understanding the PAYG plan. He confirmed that there is no fee associated with this plan for stopping service. He said they are going to try and get it where the customer service operators are aware of this plan and try to fix it. For me he sent an email to someone to refund any fees for pausing I had been charged during my time with Dish. He also CC'ed me so I know he did it. Hopefully it will be easier next time.
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