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Gjac's avatar
Gjac
Explorer III
Jan 31, 2021

Download speed varies

I have Frontier as an internet and TV provider for the lst 3 years with no issues with download speed. I shut system down for a mo while in Florida when I returned the internet was very slow. Called Frontier and they tested the signal to house and the full 12 mbps was there. When I tested the signal in the bedroom from my laptop I was only getting 4 mbps. They explained that other people in the neighborhood may be on the same WIFI frequency as me so they adjusted the frequency and I got 14 mbps. This morning the internet was slow again so I tested the speed again and it was back to 5 mbps. Is this normal? Can anything else be done to get the speed back with out hard wiring my laptop to the WIFI? There is no improvement when I move laptop to within 1 ft of the modem.

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  • valhalla360's avatar
    valhalla360
    Navigator
    Jan 31, 2021
    What time of day are you testing?

    In the good old days, if you were using the internet midday, no one was home, so the feed to your neighborhood was under utilized.

    Now you have adults working from home and kids doing online school often with extensive video calls...that can eat up a lot of the available supply and it can vary a lot.

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