DTV local channels when traveling
directv has been great about changing my service address awhen I travel so I can get locals in the area where I stop. I always call them. Can I do it on line. If you have done it on line would you tel...
Forum Discussion
Here is the transcript of a chat session I had with DTV customer service. I did not mention the word RV, only referred to it as a vacation home. I've removed names and identifying info to protect the guilty. :-)
Question: I own a vacation home that is used frequently. What is your policy regarding the number of times I can change my service location? I do not need service in both locations at the same time. Thank you. [Incident: XYZ]
Hi, my name is [customer svc] How are you today?
Me: fine, thank you.
Her: Nice to know that you are doing fine, Me!
Her: No worries, I am more than glad to assist you with your vacation home.
Her: I just want to clarify, are you referring to suspending one of your home?
Me: No. I'm taking the receivers from my primary residence and using them at my vacation home.
Her: I see. Yes, if you already have a second home set up and has a dish installed, you can move your receivers and activate it on the second home.
Me: Is there a limit to the number of times I can switch my service location between the two homes?
Her: No, do you have 2 account numbers?
Me: No, just the one.
Her: Alright. Thank you for sharing that. There is no limit on changing homes.
Me: Perfect. Thank you!
Her: You are most welcome! To make sure that I have covered everything, would there be anything else I may assist you with? I'd like to take care of it right now.
Me: That's all I need today. Thanks again, Her.
Her: Awesome! I really hope that this will inspire you to recommend DIRECTV to your friends and family, Me.
Her: Just click "end chat" when you're ready to go & you'll automatically get a transcript of our conversation sent to your email.
Question: I own a vacation home that is used frequently. What is your policy regarding the number of times I can change my service location? I do not need service in both locations at the same time. Thank you. [Incident: XYZ]
Hi, my name is [customer svc] How are you today?
Me: fine, thank you.
Her: Nice to know that you are doing fine, Me!
Her: No worries, I am more than glad to assist you with your vacation home.
Her: I just want to clarify, are you referring to suspending one of your home?
Me: No. I'm taking the receivers from my primary residence and using them at my vacation home.
Her: I see. Yes, if you already have a second home set up and has a dish installed, you can move your receivers and activate it on the second home.
Me: Is there a limit to the number of times I can switch my service location between the two homes?
Her: No, do you have 2 account numbers?
Me: No, just the one.
Her: Alright. Thank you for sharing that. There is no limit on changing homes.
Me: Perfect. Thank you!
Her: You are most welcome! To make sure that I have covered everything, would there be anything else I may assist you with? I'd like to take care of it right now.
Me: That's all I need today. Thanks again, Her.
Her: Awesome! I really hope that this will inspire you to recommend DIRECTV to your friends and family, Me.
Her: Just click "end chat" when you're ready to go & you'll automatically get a transcript of our conversation sent to your email.
