Forum Discussion

Mountain_Mama's avatar
Oct 12, 2013

"Emergency Calls Only" message

We've had ATT contract cell phone for many years & a little over a year ago I got an ATT GoPhone just for a backup. There have been a couple of times in the past year, on both phones, that we get the above message when trying to call out. We never got this message on previous cells.

The first time it happened on the reg. cell I was trying to call a dr. friend to her cell that I had not used before but she had called us from same #. I thought maybe somehow since she was dr. that was the reason and never thought anymore about it. Then it happened on the GoPhone. I thought I'd forgotten to put more $$ on it, but that was not the case as I was able to use it later. Then today DH tried to call me on main cell and he got same message. He was outside and said he had 4 bars for signal.

Can anyone explain why? Is it the phones -- both are Samsungs (which my previous contract cell was also & we never had this happen), or ATT service? TIA!
  • My guess is that you were at locations where there was no AT&T service and your phones were connecting to another company's towers which were permitting you only to make emergency calls.
  • It means you don't have sufficient signal strength from an approved network to place a normal call/text message. Make sure your phone is set up for roaming and it may help.
  • My guess is that while you were getting a strong signal, it was connected to a server that you're not subscribed to. There's a law that requires that 911 be available to every/any charged cell phone, regardless of subscriber status.

    Later, you picked up your own subscribed service and all was well.