Force router reset while away

LittleBill wrote:

mike-s wrote:

LittleBill wrote:
i have never seen power cords labeled directly to the outlet.

So, you were doing it wrong.

mike this will be my last post on the subject but if we ever told a customer that power cycling was required to keep our equipment operating correctly, they would tell us to remove it and send us home. I'm sorry you have to work with equipment that apparently needs enough power cycling that you had to go to the trouble to actually put in power cycling pdu's.

and when you work in a large DC, you will realize they use dedicated electricians to actually run the power. i am a contractor, i have worked with 100's of customers in 100's of DC's, i have never seen what you describe done in practice ever. yanking power on enterprise equipment to fix a issue is simply an unacceptable answer.

I think as a vendor you know as well as we the customers do that things break in software as well as hardware and simply need rebooting wether the cause is firmware or hardware related, it happens and you know it does. I'm sure you are also well aware that IT support is often not in the location where the problem occurs. So as a vendor how do you suggest that the customers IT dept deal with equipment that simply needs a cold boot? Enterprise equipment is not bulletproof as you suggest. If that were the case they wouldn't need a CS dept would they?

I cannot imagine what DC's you frequent that engineeed their facilities so poorly that it requires human intervention to do a simple cold boot because a device is feeling cranky.