Force router reset while away

SCVJeff wrote:

LittleBill wrote:

mike-s wrote:

LittleBill wrote:
i have never seen power cords labeled directly to the outlet.

So, you were doing it wrong.

mike this will be my last post on the subject but if we ever told a customer that power cycling was required to keep our equipment operating correctly, they would tell us to remove it and send us home. I'm sorry you have to work with equipment that apparently needs enough power cycling that you had to go to the trouble to actually put in power cycling pdu's.

and when you work in a large DC, you will realize they use dedicated electricians to actually run the power. i am a contractor, i have worked with 100's of customers in 100's of DC's, i have never seen what you describe done in practice ever. yanking power on enterprise equipment to fix a issue is simply an unacceptable answer.

I think as a vendor you know as well as we the customers do that things break in software as well as hardware and simply need rebooting wether the cause is firmware or hardware related, it happens and you know it does. I'm sure you are also well aware that IT support is often not in the location where the problem occurs. So as a vendor how do you suggest that the customers IT dept deal with equipment that simply needs a cold boot? Enterprise equipment is not bulletproof as you suggest. If that were the case they wouldn't need a CS dept would they?

I cannot imagine what DC's you frequent that engineeed their facilities so poorly that it requires human intervention to do a simple cold boot because a device is feeling cranky.

in 10 years of working this job i have power cycled a piece of production equipment we sell, 3 times(im going to go even farther and indicate this was only on our lower end equipment. our highest end product has never been power cycled by me, it is turned on for 3 years then turned off when returned on lease). as i stated before power cycling in enterprise is extremely rare for in production systems. our systems are highly redundant, they are "designed" to never be turn off, the machines parts and software can be replaced without the equipment being turned off. power cycling is kind of hard when 5500 servers connect to it. by the time a power cycling is required generally there have been 20 concalls and generally the CTO has been involved.

and yes all big data centers have dedicated support staff to dealwith onsite issues, once a site is large enough generally the entire site is run by contractors, with a core team of employee's generally overseeing the process.

these comments are generally heard from smaller commercial accounts. Most truly don't understand how enterprise works, which makes it alot harder to work with commercial clients