Frustrated with Amazon service
I recently posted about a problem with a Kindle Fire HD.Some of you responded with suggestions.Nothing worked.here's the problem. When it comes on it asks for a parental control password which it neve...
Forum Discussion
Does this help?
Hello B. Baum,
The only way to reset the WiFi restriction password is to perform a factory reset on your Kindle Fire. To perform a factory reset on your Kindle Fire, tap the Quick Settings icon in the top right corner of the screen, then tap More. Tap "Device" and select "Reset to Factory Defaults."
This will completely reset your device and remove all personal information and content from your Kindle Fire. If you have added any personal documents, music, videos, or other content to your Kindle Fire, ensure it has been backed up prior to resetting your Kindle Fire.
I hope this helps!
Best Regards,
Shannon A.
Amazon Kindle Customer Service
Reply to this post
Hello B. Baum,
The only way to reset the WiFi restriction password is to perform a factory reset on your Kindle Fire. To perform a factory reset on your Kindle Fire, tap the Quick Settings icon in the top right corner of the screen, then tap More. Tap "Device" and select "Reset to Factory Defaults."
This will completely reset your device and remove all personal information and content from your Kindle Fire. If you have added any personal documents, music, videos, or other content to your Kindle Fire, ensure it has been backed up prior to resetting your Kindle Fire.
I hope this helps!
Best Regards,
Shannon A.
Amazon Kindle Customer Service
Reply to this post
