Horrible CW Customer Service
Beware- I placed an order at CW online 8 days ago and still have not received anything except "order processing" - I emailed CW last Friday and still have not received a reply. Today I tried calling ...
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Update - 23 minutes on hold and I finally got a live person.
I asked the person to cancel my order. She placed me on hold for approximately two minutes returned to the line and said she cancelled my order and it would take 7 to 10 business days to receive my refund.
She asked why I wanted to cancel the order and I replied that I placed the order 9 days ago and it was still in the "processing" stage and no one from CW would reply to my email inquiries regarding the order, nor could I seem to get a customer service rep. on the phone until now.
Once refund is received I will update.
Good luck to others that are encountering issues.
I asked the person to cancel my order. She placed me on hold for approximately two minutes returned to the line and said she cancelled my order and it would take 7 to 10 business days to receive my refund.
She asked why I wanted to cancel the order and I replied that I placed the order 9 days ago and it was still in the "processing" stage and no one from CW would reply to my email inquiries regarding the order, nor could I seem to get a customer service rep. on the phone until now.
Once refund is received I will update.
Good luck to others that are encountering issues.
