Beware- I placed an order at CW online 8 days ago and still have not received anything except "order processing" - I emailed CW last Friday and still have not received a reply. Today I tried calling the 800 number and could not get a live person. This is really sad that you want to order products from them and can't do so or receive customer service. I've definitely learned my lesson and if I can get a live person I will cancel my order and try another vendor.

There have been a few threads lately about orders being stuck in order processing status. Eventually someone from CW/GS invites the complainer to take it off line so I have not seen a reason for the problem posted. When it happens to you please inform us if you get an info from them about what the problem is

It makes me wonder if there is an actual computer problem or if CW is going defunct. Most companies that have computer or software issues have them resolved quickly. Something fishy is going on in my opinion. I will keep you posted in the event anyone from CW contacts me -

Hello Piddlers, I apologize for the long wait times. Camping World has had extremely high call volume all day and are working as fast as they can to get to everyone on hold. But if you private message me your order number and a good contact number, I will have someone follow up with you as soon as they can.Thank you...Rudy, camping world response team.

Good Sam Care Team wrote:Hello Piddlers, I apologize for the long wait times. Camping World has had extremely high call volume all day and are working as fast as they can to get to everyone on hold. But if you private message me your order number and a good contact number, I will have someone follow up with you as soon as they can.Thank you...Rudy, camping world response team.I will be happy to PM you but that doesn't explain why my email from last Friday has not been answered either.

Plain and simple, never order online from them. I did, and learnt my lesson. All resolved now and they say they are sending me a credit as a bonus. Dont need the money that bad, will mail back to the attention of the CEO along with a note.

Horrible CW Customer Service | Good Sam Community

14 Replies

Piddlers
Explorer
Jun 16, 2015
Good Sam Care Team wrote:
Hello Piddlers, I apologize for the long wait times. Camping World has had extremely high call volume all day and are working as fast as they can to get to everyone on hold. But if you private message me your order number and a good contact number, I will have someone follow up with you as soon as they can.

Thank you...Rudy, camping world response team.

I will be happy to PM you but that doesn't explain why my email from last Friday has not been answered either.
Good_Sam_Care_T
Explorer II
Jun 16, 2015
Hello Piddlers, I apologize for the long wait times. Camping World has had extremely high call volume all day and are working as fast as they can to get to everyone on hold. But if you private message me your order number and a good contact number, I will have someone follow up with you as soon as they can.

Thank you...Rudy, camping world response team.
Piddlers
Explorer
Jun 16, 2015
It makes me wonder if there is an actual computer problem or if CW is going defunct. Most companies that have computer or software issues have them resolved quickly. Something fishy is going on in my opinion. I will keep you posted in the event anyone from CW contacts me -
darsben
Explorer II
Jun 16, 2015
There have been a few threads lately about orders being stuck in order processing status. Eventually someone from CW/GS invites the complainer to take it off line so I have not seen a reason for the problem posted. When it happens to you please inform us if you get an info from them about what the problem is

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Horrible CW Customer Service

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