How do they stay in business?

I have the same story as several of you, but worse. I wanted to order two items online....totaling $7.00 and the shipping was over $12.00. Although I was disappointed, I wasn't mad about it. Fortunately a Camping World is less than 3 miles away. So after work today, I stopped by to check on the two items. They were not in stock. I asked if I could order online and have them shipped to the store. No, I was told. I then asked if they could order them for me. Again I was told no on one item and possibly on the other. Possibly, really? It's as if they are trying hard not to sell stuff. So as others have suggested, I'll take my business elsewhere but I'll continue to pass this story on to others.

Mark