Forum Discussion
allenm
Jun 14, 2016Explorer
Thought I would pass on an experience I just had with CW online sales. I ordered a window awning but it arrived without the arms and hardware.
I didn't notice my price was $54 less than it was supposed to be. Due to a glitch in their ordering system, I only paid for and received the awning itself.
The problem was resolved with one phone call to a very nice person. I received the rest of what I needed 3 days later completely gratis.
Kudos to CW for turning what could have been an unhappy customer into a happy one!
I didn't notice my price was $54 less than it was supposed to be. Due to a glitch in their ordering system, I only paid for and received the awning itself.
The problem was resolved with one phone call to a very nice person. I received the rest of what I needed 3 days later completely gratis.
Kudos to CW for turning what could have been an unhappy customer into a happy one!
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