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Doss's avatar
Doss
Explorer
Nov 14, 2017

I have never been as frustrated with a service as with Dish

In 2016, we were camping in the Keys a good bit.
We tried various things and ended up with a Dish Pathway X2 and 2 receivers.
It worked well initially and when we were camping frequently.
One selling point was that we could idle our service between trips.
We camped around early January 2017 and then came back home with no trips on the horizon.
I call Dish and they told me I could idle it for 90 days only. No big deal, I figured we would be taking trips frequently.
Life happens, we get busy, after the brief reduction, it goes back up to $59.xx per month. I just pay it as we plan to make trips.
We don't make another trip till Labor Day.
I hop out, set up the dish an hour before the Alabama FSU game. I get signal but not all the programming. Well over an hour on the phone with customer support, I missed the whole first half. They put the issue on me not connecting the system more often and it has to do updates. They don't understand why it takes so long and probably 8 restarts.
Fast forward till last week. We are planning a Thanksgiving trip, so several weeks in advance I break out the dish, hook it up so I am going to be up and running.
I spent over an hour on the phone with them on a Sunday afternoon trying to get my programming to activate...after I have been paying $60 per month for programming.
It still doesn't work. I start to fall in to the crack between Dish programming and Dish outdoors.
I plan to put it in craigslist shortly. Incredibly frustrating

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