Forum Discussion
whjco
Dec 20, 2016Explorer
I had two really bad experiences with Sprint and won't go near them. I handle the IT support for a charter bus company and we have wireless routers in our coaches. International Roaming is disabled, but we had a coach that was in Detroit for a couple of days connect to a tower in Windsor, Ontario and we received an International Roaming bill that was over $4200. I had to spend hours on the phone and then take the modem in to a service center to have it checked before they would rescind the charges. 18 months later, I had a similar problem with a coach that was in Buffalo, NY that hit a Canadian tower and we had a $2300 International Roaming bill. I spent over 8 hours hassling with Sprint to get the charges rescinded. We were also on an "unlimited data" plan that was supposed to be 3g and 4g but we'd still get bills for data overages on 4g towers despite our contract with Sprint. And then there was that episode where Sprint sent us some "free" USB modems to upgrade the ones we had. As soon as they activated, it started a whole new contract without our approval. After literally days of billing and contract hassles, we dumped Sprint and moved our business to Verizon. Based on an extended history of overbillings and poor business practices, I would NEVER consider using Sprint again!
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