Just too expensive
I only shop at camping world for convenience. I NEVER make a large purchase there are they are just way too expensive. With CW buying power you'd think they would price their products more aggressive...
Forum Discussion
mileshuff wrote:jcapps wrote:
Why do folks think they can just go into a shop and talk to the techs. These guys are on the clock on whoevers vehicle they are assigned to. That's the reason my shop is locked and by apt only
Your guys are on the clock but who is paying for wasting the customers time to resolve problems and find solutions? Your business model favors your needs rather than that of the customer. The ability of a customer to discuss issues with someone who understands the issues the customer maybe experiencing is essential. That person would be the one performing the work and not some ticket writer on the phone taking appointments. There are numerous excellent shops that don't lock up as you do and are willing to talk to customers. Thats where I take my money.
"Your guys are on the clock but who is paying for wasting the customers time to resolve problems and find solutions? Your business model favors your needs rather than that of the customer. The ability of a customer to discuss issues with someone who understands the issues the customer maybe experiencing is essential"
I am the owner, I am in charge. I know more about your vehicle than the tech does. Talking to my techs is not my business model. And there is no need to talk to "several mechanics" as the poster stated. If you want to talk to the tech working on your vehicle that's fine but you will be billed for that time. Talk to me, I do not bill for my time discussing your project.
Too many customers would walk in my shop and start talking to techs working on other customers cars, while that customer is paying. If that's the kind of shop you want to work on your vehicle, more power to you. My clientele is a little smarter and a little more appreciative that I conduct business this way
