jcapps wrote:
It seems you are missing the whole point, repeatedly. The poster stated he talked to several techs that day.
The poster stated he talked to several CW techs and other CW staff and his needs taken care of by friendly CW employees. The only one who has a problem with this is you, not CW and not the customer. So why the problem if CW has no issue with this and it makes the customer happy?
Heres the difference. A customer tells you what they want and you tell your techs to do what you want. You know far more about the car than the techs do. Instead, I take my vehicles to shops where the techs are experts and know the vehicle inside out and backwards. I meet with the service manager as well as the techs who will do the work to find the best solution for my needs. I do not have to go in a loop talking to the manager who then talks to the tech who then talks to me who then talks to the tech over and over. A different philosophy I follow with my own business (not auto related). Customers can always talk to those doing the actual work although I am always there too. Customers demand this and they're the ones writing me checks! Everyones happy!