jcapps wrote:
I had no problem with CW. I never said I had a problem with CW. I had a problem , for the 6th time, with the poster stopping a number of techs who clearly are not being paid to work on his rv. How hard is that to understand. I do not blame CW.
I already stated that I have been to several CW's where the service manager himself suggested I talk to the techs. Seems it is CW's policy so the OP may have done nothing wrong. I've also stated several times I too am against unannounced interruptions with the techs. But a policy of not allowing customers to ever talk to techs is wrong for me.
Put it this way. If I am paying huge $'s to have an intricate job being done then I most certainly am going to talk to the exact people performing the work. But yes, I will arrange that with the business owner and as an owner myself I make the techs available to my customers. In this way, my customers ARE paying to be able to talk to the techs. Its part of the service many businesses provide.