Thanks for the inputs thus far.
When I said all channels, i meant all the channels I am paying for and should show up on the guide.
Thew King technician was very firm saying the 9702 would only receive one satellite at a time. walked me thru the check switch process and verified I was only getting Echostar 77 Sat. Since different sats carry different networks, he said all must be received and the 9702 would not switch back and forth. He also stated they no longer support or provide parts for the 9702 and not cost effective to repair.
Sounds like I am the only one with this problem.
Doug