Lenovo provides by far the highest level of customer service of any Wintel vendor. Hold time has been under 2 minutes and I talk to someone based in Atlanta instead of trying to understand the low level support person based in Mumbai (as with Dell). HP is also much better than Dell but not as good for consumer grade computers as Lenovo. No US company has been more aggressive in outsourcing ALL its jobs overseas nor more aggressive in avoiding paying corporate income taxes in this country (though Apple is equally deficient in this respect).