Does anyone use this? If so can you post your experience good or bad..Thanks LeeB

Works well with high speed ground based internet services like you would have in your home. I can work with some campground wifi systems but that's highly variable. 4G cellular can work but you can eat up your bandwidth.

I had the original MJ and it was marginal. I use the MJ plus now, basically just as a fax line. When I first got it I thought it was better but sometime the voices were under water. Then I switched to high speed 15 mb/s + cable internet and it is pretty much flawless now for voice or fax.

I am in White Horse,Yukon Territory, CA right now with a Telus USB air card and a Magic Jack. Only once in my trip through Canada has my Magic Jack worked with the Telus air card. It has not worked on camp ground WiFi either. So if you are going to rely on a Magic Jack for phone service, make sure you have excellent internet connection.Almost to FairbanksRichard

Most quality issues with VoIP have nothing to do with net speed or bandwidth. This is a misnomer. In fact, MagicJack typically only utilizes 87mb/s upstream/downstream data, though I've read some sites recommend 101mb/s speed for best quality. The real quality issues have to do with latency or packet delays, variations in delays called jitter, and packet loss. VoIP is not very tolerate of any of these issues, as it typically utilizes a small buffer.VoIP generally works best with wired broadband connections such as cable or fibre. Using wireless mobile connection for VoIP can be iffy as mobile data tends to exhibit higher latency and jitter rates overall, which may be attributed to additional system delays.VoIP also works best when given priority over the net connection. This may be why services such as the Ooma and Vonage perform better quality wise, as they essentially supply their own router/adapters which I believe have Quality of Service(QoS) set to prioritize VoIP. You can do something similar with the MagicJack Plus connected to a router that supports QoS settings. Though many criticize the consistency in voice quality of devices like the MagicJack or the free Google Voice chat, the fundamental issues are more likely the quality of net connection itself. Something the end user rarely has control over. Bottom line, if you have a poor quality connection, than no VoIP device is going to work.You really need to assess your net connection quality at each location you're using VoIP. You can find an online VoIP test from sites such as myspeed.visualware.com. Requires Java installed and enabled in your browser.

Magic Jack Phone | Good Sam Community

1492
Moderator
Jul 09, 2013
I don't believe MagicJack has or ever has had phone technical support. It's either by chat, or by various tech forums.
strollin
Explorer
Jul 10, 2013
1492 wrote:
I don't believe MagicJack has or ever has had phone technical support. It's either by chat, or by various tech forums.

I am absolutely positive that I called and spoke to tech support when I got the original MJ about 2 years ago. It's possible that when I contacted support regarding the MJ+ that was by chat but I'm about 75% sure it was by phone.

I looked on their website today and see that they do not have a telephone number listed.
1492
Moderator
Jul 10, 2013
You can try contacting MagicJack at 561-594-9787, a number that is reportedly for non-billing related questions, but no guaranty you'll get through to tech support.
Just_Lee
Explorer
Jul 10, 2013
Well I did the Live Chat yesterday and they helped me change a setting in the router and it works fine now. It will be interesting to see how it works out. I am using at my daughters house as a back up to her cell phone (which she forgets to charge).....

Thanks for the help...
wb2ivu
Explorer
Jul 10, 2013
we used a Magic Jack with our apple laptop and the Verizon MiHi . This worked very well, even in the Ozark's, and back hills to Tenn.. In my personal estimation the MJ is worth every penn of its $20 price.

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