DW just accidentally downloaded a program under the name of SYSTWEAK which uses something called 'Regclean Pro' and PC Utilities Pro!! It is hell.Looks like malware and it refuses to be uninstalled. Please provide any assistance and advice as to how she should get rid of this "pest". :Ep.s. Tel. no. 800-983-7054 is displayed on screen, but I hate to phone - as I fear it will be only a scam.

Go into the control panel and restore to an earlier restore point.

That may not do it. He might have to go into the register and remove the offending program

IN SAFE MODE go to start button type in System config. Click on system configuration when it is found. A tabbed window will open. Find startup. The offending program will be found there. Uncheck the box and it will disappear forever.

It probably rode in as a PUP from another piece of software you installed. I would first run Spybot S&D to remove it, and also Malware Bytes. You should have both of those on your computer and run as needed. You will also have to remove some programs from your installed programs list, and change your default browser webpage because SYSTWEAK changes that. Read this article for more detailed info:http://www.techsupportall.com/remove-systweak-toolbar-removal-help/

System restore has worked well for me several times in situations like this. It's the easiest thing to try first -- in safe mode, though.

Malware or virus?? | Good Sam Community

tekman741
Explorer
Oct 20, 2014
boston blacky wrote:
Thanks all. I have learnt much from these tips. Long story short - DW became tired of the way I always checked what she did on our pc plus the questionable sites she called up, etc. With her (own) newly purchased lap top she immediately got into a 'bind' and now wants moi to correct "her" mistakes. Best Buy asked her to fork over $250 to fix her pc issues. About half the cost of the device!! Go figure!

I'm tempted to leave her be and download whatever she wants but I know it will backfire and leave me holding a wet, soggy bag of crap!! Costing me time and money - so she can play on line games and god only knows whatelse. bb

p.s. Problem is now corrected (for now) but I know a repeat will come; likely sooner then later

Just to make you feel better my wife did the same exact thing. Told her do not use the desk top as it is for bills and official house stuff. I only downloaded ring tones she says, 1 week later still scubbing my system. i think it's all set now and I added a password so she cannot go on it.Yup she was Pi$% off but got her an ipad mini as apple is a little harder to catch a virus. happy wife....
mlts22
Explorer
Oct 20, 2014
I use VMs all the time. I also use Sandboxie. It is quite eye-opening how often a Web browser gets compromised and sandboxIE starts popping up warning messages about the browser trying to access services that it should never try using. With sandboxie, the damage is limited, and I can dump the Web browser, erase everything it has mucked up (all changes are redirected to the sandbox directory), and restart. If things get really hairy, I can dump the entire virtual machine to a known clean snapshot. As an added bonus, the virtual machine is locked behind a layer of network address translation, so it can't find other boxes to hack if it does get nailed.

I think I may just pony up for a Mac sooner or later. Since I rarely change desktops (my last machine lasted a decade until the USB controller went south), might as well get something decent, and with VMWare Fusion, I can run my Web stuff isolated from everything else.
1492
Moderator
Oct 20, 2014
Or setup a non-admin user account on her laptop. She won't be able to install any software without your admin password. :W

Forum Discussion

Malware or virus??

About RV Must Haves

Related Content

virus

Webroot SecureAnywhere anti virus / malware

Virus while camping

Virus

Best virus, spyware protection.