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8ntw8tn's avatar
8ntw8tn
Explorer
Jul 19, 2020

Microsoft Edge issues?

I have an older (8-10 yrs?) HP Pavilion dv6 laptop that serves my purposes. I kept delaying the updating of Microsoft Edge until it forced it and did it automatically. Since then my laptop often takes a long time to fire up. When I try to open the browser, whether it's Microsoft Edge or Google Chrome, I'll just have a blank, white screen for anywhere from a few seconds to several minutes before the browser opens. Or it may not open at all. It's not unusual for me to have to unplug it and remove the battery to perform a hard restart. I'm running PCMatic for security and it hasn't found any issues. Once the browser does open everything functions normally. Is this just a matter of the update being too large for my old laptop and it needs to be replaced or is there something I can do to remedy the situation. I'm pretty well technologically challenged.
  • 1492's avatar
    1492
    Moderator
    Jul 21, 2020
    One bit of advise, from someone who works in enterprise IT. Start with the simple solutions, and work toward more complicated. Unfortunately, it's human nature to assume a complicated solution off the bat, even among experiences techs? PC hardware problems can be caused by a multitude of issues? But you would not believe how many times an issue was caused by something as simple as the old adage 'Is it plugged in?'
  • cleo43's avatar
    cleo43
    Explorer
    Jul 21, 2020
    He said he's well technologically challenged, and his laptop's HP Pavilion dv6, quite strong for Linux - more than enough for office, emails & web surfing, just don't go for Video Games.
    I've revived many old laptops with only 1 or 2GB Ram.

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