New Laptop Windows 8.1 help

Campfire Time wrote:
The MS account isn't required, but they make it look like you need one. Best thing you can do once you get back in is to go to User Accounts and setup a local account and use that instead, just like Windows XP or Windows 7.

http://www.cnet.com/how-to/how-to-switch-your-windows-8-1-log-in-to-a-local-account/

Agreed. They almost force you to have a Windows account. I don't want one. When setting up the new PC, click on the sign up for Windows account. On the next screen, in small writing at the bottom, it will say "continue without a Microsoft account". Very clever.

The MS account isn't required, but they make it look like you need one. Best thing you can do once you get back in is to go to User Accounts and setup a local account and use that instead, just like Windows XP or Windows 7.

http://www.cnet.com/how-to/how-to-switch-your-windows-8-1-log-in-to-a-local-account/

Go to another computer. Open the browser and navigate to: https://account.live.com/resetpassword.aspx

Follow the instructions from there...

Question: Did you set up the microsoft account BEFORE you got the new HP or later?

I got lucky, got the Microsoft account first, old computer was still able to log in, and from there I got the password back.

Where did you buy it? If local like Best Buy, etc, take it back to the store and they will help you get set up.

You might try this for Microsoft...but good luck and you might be calling limited understandable English in some far away land...


Phone Number
800-936-5700

Any, hope this helps and good luck.