We ordered 7 LED interior lights online on 4/20. It took until yesterday to get a return email letting us know the lights have been shipped. I tried the "Check Order Status" to try and get a tracking number and potential delivery date but inputting the order number, last name and zip code does not work.You might want to get that fixed

What???? You want CW to spend money improving customer service??? Are you insane??

darbone85737, Thank you for your time and post. Please send me a PM with the order information. I would be happy to have an agent help in this matter. Thank you, Mark Rapid Response Team goodsamcs@goodsamfamily.com

The problem is that you ordered on 4-20. People were just a bit preoccupied on that date... :)

Thanks Mark. I'll send you the order #.The problem is that your "check order status" page seems to be broken.

darbone85737, Thank you for the information. I will have an agent call you right now. Thank you, Mark Rapid Response Team goodsamcs@goodsamfamily.com

Online purchase problem | Good Sam Community

16 Replies

Good_Sam_Care_T
Explorer II
May 20, 2015
To All,

This thread will be closed at this time since the OP's concerns have been addressed and this is now off topic.

Mark
Marcus' Rapid Response Team
leeper
Explorer
May 20, 2015
It was OP's post. Now he is happy. It's his business. As long as he is satisfied, that is the end of it. No more problem.
Travelon
Explorer
May 14, 2015
One of the best policies on this forum is not to feed trolls, therefore I will not.

Travelon
maddczech
Explorer
May 14, 2015
Travelon, so now you are diagnosing club mambers ? Without a license?
Be careful the maderator may send your details to authorities, lol.
Travelon
Explorer
May 13, 2015
darbone85737 wrote:
OFDPOS wrote:
Still waiting for the order to show up ?

Oh no. It arrived right away. The issue was not being able to track the order using their web site.

As they explained our order was not shipped from CW. It was shipped directly from the manufacturer so their tracking system doesn't apply.

Got the parts and all is well

All this fuss for a tracking #? :h Sounds a little too OCD to me. :B

Travelon
darbone85737
Explorer
May 13, 2015
OFDPOS wrote:
Still waiting for the order to show up ?

Oh no. It arrived right away. The issue was not being able to track the order using their web site.

As they explained our order was not shipped from CW. It was shipped directly from the manufacturer so their tracking system doesn't apply.

Got the parts and all is well
OFDPOS
Explorer
May 09, 2015
Still waiting for the order to show up ?
darbone85737
Explorer
Apr 30, 2015
My order wasn't just for the bulbs. I ordered new 7 new overhead fixtures (puck shaped) that use LEDs. We have a 1998 Newmar Dutch Star coach that we're gradually renovating

Thanks for the info. We'll look into that when we replace bulbs
maddczech
Explorer
Apr 30, 2015
When purchasing LED bulbs, especially for boat and rv, I have found Eversale to be the best in service , price, product quality, and timely and secure shipping. You can go direct or even Amazon. And you would already have the bulbs installed and working if ordered from them.
Wow hooray for cw, their third line of defense won a battle. Let us know when those bulbs arrive.
lanerd
Explorer II
Apr 29, 2015
Take that, CW critics!! :p

Ron