Forum Discussion

Camper_Ken's avatar
Camper_Ken
Explorer
Jun 15, 2019

Ordering camp chairs at the store

Two weeks ago I ordered two camp chairs at a Camping World store. This was on a Sunday and was told they'd be in the following Thursday and I'd get a phone call confirming their arrival. No call so I went to the store the following Saturday. After 20 minutes of two associates searching the back room I was told the order must not have gone in and the "allocation" (as they called it) would be placed again and the chairs would be in the following Thursday. The following Friday (today) I again went to the store, and again was told the order (allocation) had not been placed.

This time one of the managers (Eric) assured me the chairs would definitely be ordered and I could call him Tuesday to verifiy they're on the way. Come Tueday, we'll see. Stay tuned.
  • BillyBob_Jim's avatar
    BillyBob_Jim
    Explorer
    Jun 21, 2019
    Glad it worked out.

    What was the final tally?

    7 days, 4 phone calls, 4 forum posts, 2 post's from Ella, and 3 trips to the store for 2 chairs? Awesome. Camping World gets 5 stars for convenience.

    Sure hope they're comfortable and you don't have to return them, might take until Labor Day;)
  • Camper_Ken's avatar
    Camper_Ken
    Explorer
    Jun 21, 2019
    Final followup report:
    I was contacted by phone by two regional managers who stepped in and made sure my local store received the chairs I wanted. I picked them up today. End of story.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Jun 19, 2019
    Camper Ken,

    I apologize you have not been contacted about the chairs. I have requested you be called today regarding this matter.

    Thank you for your patience.
    Ella
    Good Sam Care Team
  • Camper_Ken's avatar
    Camper_Ken
    Explorer
    Jun 19, 2019
    Camper Ken wrote:
    Two weeks ago I ordered two camp chairs at a Camping World store. This was on a Sunday and was told they'd be in the following Thursday and I'd get a phone call confirming their arrival. No call so I went to the store the following Saturday. After 20 minutes of two associates searching the back room I was told the order must not have gone in and the "allocation" (as they called it) would be placed again and the chairs would be in the following Thursday. The following Friday (today) I again went to the store, and again was told the order (allocation) had not been placed.

    This time one of the managers (Eric) assured me the chairs would definitely be ordered and I could call him Tuesday to verifiy they're on the way. Come Tueday, we'll see. Stay tuned.


    It's now 10pm on Tuesday June 18th. Eric, the manager I spoke with last Friday who put in another allocation for the two chairs I want said to call him today and he would verify the order is in progress. I called twice this afternoon, got his voice mail, left messages each time but did not hear back. He said last Friday that he's off on Wednesday and Thursday, leaving no option but to check again this Friday. I'm more than annoyed to say the least. I really want this particular style of chair.
  • Camper_Ken's avatar
    Camper_Ken
    Explorer
    Jun 17, 2019
    To those who responded offering advice of other sources for the chairs I ordered...
    1. The chairs I want are not available at Walmart. I do not want to mail order from a source such as Amazon, since I want to try out the chairs and return to a local store if necessary.
    2. I checked several sources for the chairs. They are not cheaper at Amazon or other camping or sporting goods stores. The price on these specific chairs may very by 2 or 3 dollars depending on the source.
  • USAFBILL's avatar
    USAFBILL
    Explorer
    Jun 15, 2019
    Kohls has their $159.99 chairs for $79.00 today SONOMA Goods for Life™ Patio Oversized Antigravity Chair SALE
    $74.99
    Regular $159.99
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Jun 15, 2019
    Hello Camper Ken,

    Thank you for contacting Good Sam, I apologize for the experience you have had with your recent order at Camping World. Please provide the location you are referring to and your contact number in a private message.
    I will look into this matter further.

    Thank you,
    Ella
    Good Sam Care Team
  • downtheroad's avatar
    downtheroad
    Explorer
    Jun 15, 2019
    You can get anything and everything that CW sells from Amazon or Walmart or lots of outlets and have it delivered easily in 3-5 days or less, often free shipping and often less expensive.
  • Lwiddis's avatar
    Lwiddis
    Explorer II
    Jun 15, 2019
    I wouldn’t “order” a camp chair for a second trip pickup from any retail outlet. I would order a chair via Amazon for delivery to my home/office.
  • Terryallan's avatar
    Terryallan
    Explorer II
    Jun 15, 2019
    Cancel the order. Get your money back, and go to a REAL store, and get some chairs. Wally World has very good ones for 1/2 the CW price, and they last longer. Same for Sears, Sam's Club, Target, Roses, Big Lots. when you buy, or in your case ATTEMPT to buy from CW, You are paying for the name on the door. NOT for quality.

    Just because it is for your RV. Does not mean it has to come from a RV dealer, especially CW.

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