Overcharge really tears it for me !
I've been a loyal supporter of CW & Good Sam; in fact, we'd had great service from the Brownsville, MI location and from the ESP -- but I can't defend them anymore!
I sent the following to both CW Customer Service & mlemonis@campingworld.com:
"As a loyal Good Sam member & Camping World customer, I’m writing you to intervene in this issue.
In July, I received a mailing about CW’s introduction of the SmartPlug electrical system products. I had been anxiously awaiting this quality product, and when I saw that CW was carrying the combination Power Inlet and 30 Amp RV cordset, I placed my order on July 20th (#12558172).
When I received the kit drop-shipped from the manufacturer a few days later, I was pleased – until a few weeks later, when my friend looked on the CW site and found that the combination set sold for $295.99 – and that the two parts individually sold for $242.98 (a difference of $53.01) !! (See attached screenshot)
Why is this pricing backwards? I would expect that the combination set would be less costly than the individual parts, and hereby request a refund of the overcharge of $56.19 (53.01 + 6% sales tax charged) – per the “Campingworld.com Promise” of “Satisfaction Guaranteed”.
Sincerely,"
I've just received the following response from CW Customer Service:
"Thank you for contacting Camping World. We apologize for the inconvenience. Per our price guarantee, If an item you purchase from us goes on sale within 14 days from date of purchase, we will issue a merchandise certificate for the difference. Unfortunately, we would not be able to credit you back the difference in the two items."
They're just not getting it: the issue is not that an item went on sale after I purchased it; rather, it's that the combination kit is STILL priced at $53.01 HIGHER than buying the two component parts separately!
This wasn't a sale price, it's the standard listed prices for the three items! :h
And, no response from Marcus, himself.
No wonder there are so many "Guaranteed Unsatisfied" folks posting in this forum.
I sent the following to both CW Customer Service & mlemonis@campingworld.com:
"As a loyal Good Sam member & Camping World customer, I’m writing you to intervene in this issue.
In July, I received a mailing about CW’s introduction of the SmartPlug electrical system products. I had been anxiously awaiting this quality product, and when I saw that CW was carrying the combination Power Inlet and 30 Amp RV cordset, I placed my order on July 20th (#12558172).
When I received the kit drop-shipped from the manufacturer a few days later, I was pleased – until a few weeks later, when my friend looked on the CW site and found that the combination set sold for $295.99 – and that the two parts individually sold for $242.98 (a difference of $53.01) !! (See attached screenshot)
Why is this pricing backwards? I would expect that the combination set would be less costly than the individual parts, and hereby request a refund of the overcharge of $56.19 (53.01 + 6% sales tax charged) – per the “Campingworld.com Promise” of “Satisfaction Guaranteed”.
Sincerely,"
I've just received the following response from CW Customer Service:
"Thank you for contacting Camping World. We apologize for the inconvenience. Per our price guarantee, If an item you purchase from us goes on sale within 14 days from date of purchase, we will issue a merchandise certificate for the difference. Unfortunately, we would not be able to credit you back the difference in the two items."
They're just not getting it: the issue is not that an item went on sale after I purchased it; rather, it's that the combination kit is STILL priced at $53.01 HIGHER than buying the two component parts separately!
This wasn't a sale price, it's the standard listed prices for the three items! :h
And, no response from Marcus, himself.
No wonder there are so many "Guaranteed Unsatisfied" folks posting in this forum.
