Forum Discussion

don_lou's avatar
don_lou
Explorer
Dec 04, 2013

PAYG on line account?? Bill.Satellite please respond

Just noticed that I can no longer log on to my Dish account-says password and name don't match !
Is this a common problem after being inactive for a few months?
I am going to restart service end of Jan/14
Do I have to phone in or is there a solution to getting my acc active again on line
Thx for any info
Don
  • donn0128's avatar
    donn0128
    Explorer II
    Dec 04, 2013
    Bill is not a Dish rep, but is associated with DirecTV.
    To answer your question, call Dish Network and ask them!
  • skipnchar's avatar
    skipnchar
    Explorer
    Dec 04, 2013
    Not common. Use the "forgot password or user name" and they will reset it for you. First double check to be sure caps are correctly used Or that number lock is not on. Those are most often reasons passwords stop working
  • Bill_Satellite's avatar
    Bill_Satellite
    Explorer II
    Dec 04, 2013
    I am not affiliated with Dish or DirecTV so I can't really be of any help here. Sorry.
  • lryrob9301's avatar
    lryrob9301
    Explorer
    Dec 04, 2013
    This is a normal occurrence for the MY DISH website when you go inactive over 90 days. Just go in and re-register using your DISH Account number or phone number. Your previous information will still be there including any account balances.
  • don_lou's avatar
    don_lou
    Explorer
    Dec 04, 2013
    Iryrob9301; Thanks -tried your advice -but no way could get it to work
    -however the site keeps coming up -must phone dish to get going again??
    Don
    Will do this when I am ready to turn on end Jan /14
    Strange way of doing business??!!
  • AllegroD's avatar
    AllegroD
    Nomad
    Dec 04, 2013
    Your problem seems deeper than the norm. I could log on, the account was inactive, so they disconnnected all service, including web account access. I called them and reactivated. Done. Could use web account through the summer. It is still available.

    Call them.

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