Paying shipping 3 times to return an item!
Is this normal policy? Situation is original order # 12834325 Item # 56326 does not fit, says fits Coleman Mach 1, just a little to short. Need Item # 21888 also says fits Coleman Mach 1. Called ...
Forum Discussion
Rollnhome wrote:
If the CW ad states it fits xxxx and it does not CW should make it right. The mistake is not between the customer and CW. The error lies between the manufacture/supplier and CW. The customer should not pay for their mistakes.
The customer should be made whole and the error and lost monies caused by the flawed description should be worked out between CW and the supplier of the part or description. I believe this return is CW responsibility to the customer. CW is the direct link to the customer and the product description.
That is customer service.
You have it right. And in a case such as this, Amazon would indeed eat the loss. Like you said. That's customer service.
