Paying shipping 3 times to return an item!
Is this normal policy? Situation is original order # 12834325 Item # 56326 does not fit, says fits Coleman Mach 1, just a little to short. Need Item # 21888 also says fits Coleman Mach 1. Called ...
Forum Discussion
Fleetwood Couple wrote:
Yeah well unfortunately the website description doesn't match the packaging from ADCO if it did It Wouldn't have happened! Next know it all want to chime in....because I have the box in front of me so why don't you cut and paste that!
You didn't order based on what the package said because you did not have it when you ordered! You ordered based on what CW's online ad stated which clearly stated the dimensions and need to verify. CW did their part correctly. What exactly did you want CW to do differently prior to your order?
In any event I find this policy much the same at most online vendors. Most have a stated policy that return shipping is not provided. There are exceptions made for a defective product. In your case the item was not defective but wrong part ordered. If your dimensions fall between the two meaning either CW or the manufacture are incorrect in their listings then perhaps you have a valid reason to request it paid for.
What is CW's policy regarding ordering something online and returning/exchanging at a local CW store? Is that possible?
