One minute my Kyocera phone was just fine, and the next it was dark and wouldn't start. The battery was not discharged.I tried the on/off button, that same button with the volume down button, went on youtube and found a suggestion to hold the buttons along with plugging in the charger at the same time.. nothing worked. The Verizon site suggested using a computer as a 'trickle charger' instead of the regular charger. And bingo, that worked! I noticed that lately when on the wireless charger the phone would keep disconnecting and reconnecting to that. Strange. Anyway, just passing this along in case you have trouble.

My Samsung Galaxy went dark. I took it to the Verizon store, they played with it for about an hour and could not get it to do anything. They said it was a brick and couldn't tell me what happened.I bought another phone but, I lost all my contacts. Fortunately my pictures came back.Make sure everything is backed up.

That may be the indicator that your battery is bad. If it is a few years old that is also an indicator.

Probably near the end of it's life. Definitely download anything you want to protect (like pictures).

If it is a screen only problem and the phone will still start, data can be retrieved by plugging it in to a computer. If you can get it started without looking at the screen.My Galaxy S7 was warning me it was going south so I plugged it into my laptop, bought a little program called Droid Transfer and proceeded to save everything on my phone, text messages, pictures, lots more. Only thing I forgot was my notes. A few days after I backed up everything, my phone was sitting on my desk and it exploded!! :E:EDon't think it works on Apple though, just anything Android

gbopp wrote:My Samsung Galaxy went dark. I took it to the Verizon store, they played with it for about an hour and could not get it to do anything. They said it was a brick and couldn't tell me what happened.I bought another phone but, I lost all my contacts. Fortunately my pictures came back.Make sure everything is backed up.Samsung is now using Microsoft One Drive to back upA suggestion I've used is.. If your phone allows. Copy settings to the removable memory card. Works well.

Phone went dark! | Good Sam Community

16 Replies

BobsYourUncle
Nomad
Jul 10, 2021
wa8yxm wrote:

Samsung is now using Microsoft One Drive to back up

A suggestion I've used is.. If your phone allows. Copy settings to the removable memory card. Works well.

I used to do that with my previous Samsung Galaxy phones.

Sadly, they dropped the SD card in the S21. I bought an S21 phone and I am very disappointed with it. Quality has diminished substantially.
wa8yxm
Explorer III
Jul 10, 2021
gbopp wrote:
My Samsung Galaxy went dark. I took it to the Verizon store, they played with it for about an hour and could not get it to do anything. They said it was a brick and couldn't tell me what happened.
I bought another phone but, I lost all my contacts. Fortunately my pictures came back.
Make sure everything is backed up.

Samsung is now using Microsoft One Drive to back up

A suggestion I've used is.. If your phone allows. Copy settings to the removable memory card. Works well.
BobsYourUncle
Nomad
Jul 09, 2021
If it is a screen only problem and the phone will still start, data can be retrieved by plugging it in to a computer. If you can get it started without looking at the screen.

My Galaxy S7 was warning me it was going south so I plugged it into my laptop, bought a little program called Droid Transfer and proceeded to save everything on my phone, text messages, pictures, lots more. Only thing I forgot was my notes.

A few days after I backed up everything, my phone was sitting on my desk and it exploded!! :E:E

Don't think it works on Apple though, just anything Android
valhalla360
Navigator
Jul 09, 2021
Probably near the end of it's life. Definitely download anything you want to protect (like pictures).
bgum
Explorer
Jul 09, 2021
That may be the indicator that your battery is bad. If it is a few years old that is also an indicator.
gbopp
Explorer
Jul 09, 2021
My Samsung Galaxy went dark. I took it to the Verizon store, they played with it for about an hour and could not get it to do anything. They said it was a brick and couldn't tell me what happened.
I bought another phone but, I lost all my contacts. Fortunately my pictures came back.
Make sure everything is backed up.

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Phone went dark!

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