We have Spectrum service. A few months ago the told us we now have 300mbps service... They sent us a new modem. Ok, we were still getting, through my phone, 115mbps. Gen 7 Fire tablet is about 80mbps. The router is a Nighthawk 7800, about 2 1/2 years old, updated with the newest firmware. I installed a Genie app. Checking the speeds on the Netgear Genie app it says speeds out of the router is 238mbps. I am guessing the Netgear app has to be giving us the speeds out of the router and not out of the Spectrum modem? Because it cannot read speeds from the modem????? Correct. And the phone is a cheaper LG Stylo4...So, what may be holding us up? Spectrum SAYS the system is working correctly. Can the router be too old to pass the 238 to us? I am totally over my head understanding most of what all the parties have told us. Almost like saying that it is the other guys fault.Thank you

I would kill to be able to get any of those speeds.

Yes, would love to get that speed too! However, our internet and cellphones been so screwed up here lately. We are thinking due to all the distant learning and things going on. Personally I think they are powering down towers and slowing internet speeds to keep up with the demand.

ramyankee wrote:We have Spectrum service. A few months ago the told us we now have 300mbps service... They sent us a new modem. Ok, we were still getting, through my phone, 115mbps. Gen 7 Fire tablet is about 80mbps. The router is a Nighthawk 7800, about 2 1/2 years old, updated with the newest firmware. I installed a Genie app. Checking the speeds on the Netgear Genie app it says speeds out of the router is 238mbps. I am guessing the Netgear app has to be giving us the speeds out of the router and not out of the Spectrum modem? Because it cannot read speeds from the modem????? Correct. And the phone is a cheaper LG Stylo4...So, what may be holding us up? Spectrum SAYS the system is working correctly. Can the router be too old to pass the 238 to us? I am totally over my head understanding most of what all the parties have told us. Almost like saying that it is the other guys fault.Thank youThe night hawk has a 2.53 gbs max from what I know. but probably hard wired and you need apropiat card installed that is capible.Nighthawk X4S delivers the single fastest available WiFi connection to any one device, up to 1.73Gbps, and a total of 2.53Gbps.

ramyankee wrote:So, what may be holding us up? Spectrum SAYS the system is working correctly. Can the router be too old to pass the 238 to us? I am totally over my head understanding most of what all the parties have told us. Almost like saying that it is the other guys fault.Thank youThe finger pointing is the tech support way, I lived and breathed it for 17 years. I can't even remember how many times I had to prove to some hospital IT guy that it was his network that was slow and not my product. Ugh, it still gets my heart rate up thinking about it.

FWIW, I was having major speed issues with two of my computers using a Nighthawk router and Spectrum. Several other devices operated normally. The problem turned out to be a program called Smartbytes that was installed without my knowledge during a scheduled update.

Router speeds OUT of our router | Good Sam Community

haddy1
Explorer
Mar 22, 2020
FWIW, I was having major speed issues with two of my computers using a Nighthawk router and Spectrum. Several other devices operated normally. The problem turned out to be a program called Smartbytes that was installed without my knowledge during a scheduled update.
opnspaces
Navigator II
Mar 22, 2020
ramyankee wrote:

So, what may be holding us up? Spectrum SAYS the system is working correctly. Can the router be too old to pass the 238 to us? I am totally over my head understanding most of what all the parties have told us. Almost like saying that it is the other guys fault.

Thank you

The finger pointing is the tech support way, I lived and breathed it for 17 years. I can't even remember how many times I had to prove to some hospital IT guy that it was his network that was slow and not my product. Ugh, it still gets my heart rate up thinking about it.
lawrosa
Explorer
Mar 22, 2020
ramyankee wrote:
We have Spectrum service. A few months ago the told us we now have 300mbps service... They sent us a new modem. Ok, we were still getting, through my phone, 115mbps. Gen 7 Fire tablet is about 80mbps. The router is a Nighthawk 7800, about 2 1/2 years old, updated with the newest firmware. I installed a Genie app. Checking the speeds on the Netgear Genie app it says speeds out of the router is 238mbps. I am guessing the Netgear app has to be giving us the speeds out of the router and not out of the Spectrum modem? Because it cannot read speeds from the modem????? Correct. And the phone is a cheaper LG Stylo4...

So, what may be holding us up? Spectrum SAYS the system is working correctly. Can the router be too old to pass the 238 to us? I am totally over my head understanding most of what all the parties have told us. Almost like saying that it is the other guys fault.

Thank you

The night hawk has a 2.53 gbs max from what I know. but probably hard wired and you need apropiat card installed that is capible.

Nighthawk X4S delivers the single fastest available WiFi connection to any one device, up to 1.73Gbps, and a total of 2.53Gbps.
lap527
Explorer
Mar 22, 2020
Yes, would love to get that speed too! However, our internet and cellphones been so screwed up here lately. We are thinking due to all the distant learning and things going on. Personally I think they are powering down towers and slowing internet speeds to keep up with the demand.
naturist
Nomad
Mar 22, 2020
I would kill to be able to get any of those speeds.

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