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emiddleb's avatar
emiddleb
Explorer
Nov 23, 2019

RVND 7710 GPS No More Maps

Well, got a rude surprise today. I have a 7 year old Rand McNally GPS model RVND 7710. Got a popup msg that my maps were out-of-date and realized I hadn't received a new map file in a couple years. I do have the "Lifetime Subscription" for maps that I paid extra for when I purchased the unit.

Talking to RM tech support I found the 7710 is no longer supported and there will be NO future map updates for the model.

Very irritating. Paid for "Lifetime" and unit is only 7 years old. Can almost see not getting any more OS updates, but how hard could it be to post map updates when (for now) they are still posting them for the later models?

Anyways, just FYI and a head's up on both the Rand McNally units and their idea of support.

12 Replies

  • Have you pushed the "reset"?
    Then download updates.
    I have had good luck with my 7710. Do updates regularly.
  • That's pretty normal, "Lifetime Guaranty" is usually for the life of the product, and guess who decides when the life of the product ends? Lifetime is rarely, very very rarely your lifetime.