Sales ad prices vs. Store prices
Sorry this is a little long - there is a point! This is something that the company seems to be dropping the ball on with regard to keeping up with advertised sale prices at the stores.
A couple of months ago, we received our Trailer Life magazine. In it was a sale ad for Camping World. My DH wanted one of the chairs shown in the ad so we went to check it out at the Denton, Texas store.
We found the chair but there was no sale price on it. We asked about it and they did not have any sale ad information, even though this was the new TL and current ad that was to have started the day before our visit.
The lady at the store kindly went to search the office for the new TL issue since the manager was not there to assist with any knowledge. She never found it. Well, in the meantime, my DH found a different chair - not on sale (supposedly)- that he liked better and went ahead and purchased it.
Well, funny thing - when we got home that same day, in the mail was the full flyer for the latest sale at CW. In that flyer was not only the exact chair we had just purchased - on sale for $20 less than what we paid, but the sale items from the TL magazine. So - we went back on our 30+ mile round trip and they refunded the difference.
I have no problem with the store - they are always friendly and helpful. My problem is that this is not the first time this has happened. Since then, we make sure to bring the advertisement where we see something we want to buy.
Why is there such a disconnect with the sale ads and the individual stores? The stores should be getting this information in advance and with enough time to make sure all the prices reflect those advertised. This seems like a simple fix for the company - and a major breakdown in communication and effective marketing.
A couple of months ago, we received our Trailer Life magazine. In it was a sale ad for Camping World. My DH wanted one of the chairs shown in the ad so we went to check it out at the Denton, Texas store.
We found the chair but there was no sale price on it. We asked about it and they did not have any sale ad information, even though this was the new TL and current ad that was to have started the day before our visit.
The lady at the store kindly went to search the office for the new TL issue since the manager was not there to assist with any knowledge. She never found it. Well, in the meantime, my DH found a different chair - not on sale (supposedly)- that he liked better and went ahead and purchased it.
Well, funny thing - when we got home that same day, in the mail was the full flyer for the latest sale at CW. In that flyer was not only the exact chair we had just purchased - on sale for $20 less than what we paid, but the sale items from the TL magazine. So - we went back on our 30+ mile round trip and they refunded the difference.
I have no problem with the store - they are always friendly and helpful. My problem is that this is not the first time this has happened. Since then, we make sure to bring the advertisement where we see something we want to buy.
Why is there such a disconnect with the sale ads and the individual stores? The stores should be getting this information in advance and with enough time to make sure all the prices reflect those advertised. This seems like a simple fix for the company - and a major breakdown in communication and effective marketing.
