If you swap receivers does the non-working receiver now work?
As mentioned above, signal strength is very important. Get readings from both boxes. It is NOT cable length but it certainly could be connections at the ends of each cable (inside and outside the walls and on the roof). It can also be the LNB itself as well. Sometimes one side of the dual output dies and the only resolution is to install a new LNB. A direct run of a new coax cable from each output on the roof to a working receiver will prove that to be right or wrong.