Forum Discussion

monkey44's avatar
monkey44
Nomad II
Jan 17, 2020

Send photo issue ??

Yesterday, Win 10 updated ... Now today, I can email jpeg photos to a person, but cannot receive photos/

I receive a icon, looks like the blueish mountain that indicate attach photos in FB etc ...

But if I click on it, a window opens that tells me we cannot open this file. It has the same label-tag number but won't open.

When I email out a photo, the same icon appears in the sent photo, and I cannot open it there either.

When an email comes in with a photo, it shows the same icon, and I can't open it ...

When I reply or forward to a person that sends me a photo, the message text goes, but no image?

Anyone ever seen this before???

Win 10 Pro on ASUS laptop, w/Outlook
  • fj12ryder's avatar
    fj12ryder
    Explorer III
    Jan 17, 2020
    The security settings for Outlook may have been changed to block all, or most, attachments. You may need to investigate the security settings to allow all, or some, attachments.
  • monkey44's avatar
    monkey44
    Nomad II
    Jan 17, 2020
    2oldman wrote:
    Possibly the size of the photo is too large, but it should tell you that.


    No, it's every photo I send or receive. In Outlook - the person that I send it to, receives the jpeg. But in my sent folder, it shows the small mountain icon, and a click says I cannot open it, even tho the recipient can open it on his end.

    If anyone sends me an image, it shows as the same mountain icon, and I cannot open it.

    I thought at first some kind of malware or virus - did a scan, nothing.

    Then, tried photo on Gmail and it works fine and normal?
  • 2oldman's avatar
    2oldman
    Explorer II
    Jan 17, 2020
    Possibly the size of the photo is too large, but it should tell you that.

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