Shaw direct antenna

The satellites are still functional. The issue is going to be whether you need a receiver refresh. The home away from home program has been terminated meaning that you have to pay for the motorhome service on a separate account. If the LNB on your motorhome is the same as your house then you're in luck. Tell them that the receiver is in your house and they will refresh it. Don't ever tell them that you will be using the service in the US because they will not help you. I'm planning on having the motorhome receiver refreshed while still in Canada and paying for the additional service (50% on top of the home service) but reducing the channels to the bare minimum. Once the receiver is refreshed you need to use it on a regular basis to keep it current. If you need a refresh in the US don't tell them where you are because they won't do it - tell them you're somewhere in Canada.

You can also refresh your receiver on their web site.

"The services on your Shaw Direct receiver may have been interrupted due to a power outage or error. You can submit a signal refresh request to restore regular viewing or initiate the new services on your receiver. Log into My Account now to refresh your services online."

Receiver reset information

X2 we do this frequently from Mexico.

By the way, if you were getting some HD channels before you should still be able to receive them. The third satellite, which needs a new LNB, and will not reach very far south, carries new HD programming. So far they have not moved the others.

I have never had the auto refresh work either from the web site or the phone - it has always taken tech service to get it done.
Hopefully you will have better luck.

Thanks folks...

Glad to hear it is still fonctionnal.
Thanks again

Robert

Everyone's talking about how it worked last year but everything changed as of July 1, 2013.
I think you're going to be in for a shock.
I suspect that the LNB on the motorhome doesn't match the LNB at home - that is if you have service at home like I do. The self service option on the website works with what you have at home so a refresh will work only on the LNB type that you have at home. If the LNB is different on the motorhome then a call through tech service is the only way to get a refresh - and that's when they snooker you. If you're receiving the new HD channels (500 and up) then you have the new XKU LNB. The difference between the LNBs is contained in what satellite they pick up. There are 3 satellites now. The new XKU LNB picks up the new satellite while the old LNB only picks only the old satellites. I suspect that the LNB on the motorhome is the old one since the new ones have only been available for a little over a year now.
I would be curious to know if your system works this winter south of the border so keep us up to date.
Thanks

Dutchstar02 wrote:
Everyone's talking about how it worked last year but everything changed as of July 1, 2013.
I think you're going to be in for a shock.
I suspect that the LNB on the motorhome doesn't match the LNB at home - that is if you have service at home like I do. The self service option on the website works with what you have at home so a refresh will work only on the LNB type that you have at home. If the LNB is different on the motorhome then a call through tech service is the only way to get a refresh - and that's when they snooker you. If you're receiving the new HD channels (500 and up) then you have the new XKU LNB. The difference between the LNBs is contained in what satellite they pick up. There are 3 satellites now. The new XKU LNB picks up the new satellite while the old LNB only picks only the old satellites. I suspect that the LNB on the motorhome is the old one since the new ones have only been available for a little over a year now.
I would be curious to know if your system works this winter south of the border so keep us up to date.
Thanks

I suspect as long as you have the orignal style Shaw dish and receivers you will have no problems.I know people whom have it in their trailers and motorhome and simply registered as a home system and shaw wont know the difference.The new HD say system is good for about 350-500 miles below the easteren US border from what i have learned. So I suspect it almost business as usual based on these ideals HOwever that being said why not get Dishnet while in the US??
way more channals and cheaper and its all HD now

Dutchstar02, all you have to do is buy a new XKU lnb for your MH dish and don't forget to specify the size of your dish, 60 or 75 cm. That lnb will receive all three satellites. Just bring the receiver from home that is configured for the XKU lnb.
P.S. while in Fl, the newer satellite won't be received but you should receive the other channels you had last year.

Mike

Moved from class A forum