Forum Discussion

s_N_s's avatar
s_N_s
Explorer
Nov 01, 2015

So how do you know if

your receiver has been turned back on? Upon arriving at our park this winter I called Dish to resume our service. That will be $83 dollars sir. Credit card # issued and confirmation # given. Then I ask, can a tech come out and align my dish? That will be $155 sir. What? Oh I can reduce that to $76 if you take our $8/month warranty services. No thank you I will borrow a signal meter. Two days later I set our dish behind the coach, bring out the receiver, tv, signal meter and some new RG6 coax to go between the dish, meter and receiver. I get the coordinates from dish align and they are the same as last year. (We're in the same park but moved over 3 streets). OK, I fire everything up and try for a signal, NOTHING. I look at my dish pointer screen from the Dish menu and they gave me a different coordinate reading. Sooooo I change to those settings, still NOTHING. OK time to call Dish. Talk with tech services and tell them what I did and he gives me another set of coordinates. (SORRY THIS IS GETTING SO LONG) We try that and still NO signal reading at all. He says well sir it's one of three things. LNB is bad, wire is bad or your receiver is bad. ????? I store the dish indoors when we're not here and the receiver is always left in the front compartment where the rest of the electronic equipment is. As far as the RG6, it was a brand new piece. So I ask what now then. Well we have to send out a tech. How much? $155 plus parts. So I ask, is there a guarantee that it be working when he leaves. Um NO! Well I Was mad at this point and just asked for a refund on what I had paid to activate the system. Back to my original question, how do I know if they even turned the signal back on to the receiver???? Just to add in my frame of mind at the time I cancelled my service. Might have been wrong doing that but I'm having a hard time believing that the equipment may be bad. I don't find any info on how to test an LNB and I for sure can't test the receiver. Oh, that's one other thing he suggested. Maybe I could take my receiver to some other neighbor that may have Dish and ask if I can plug it into there system and see if it working. I said yeah I'll get right on that one. Again sorry it's so long, just a little frustrated.
  • You did the best thing by canceling Dish-TV. We got tired of them jacking prices on us. We're over-the-air now, only... And much happier!
  • You would see a signal if the dish is properly aimed, even if the receiver has not been activated. There are even a few channels broadcast in the clear that can be viewed without activating. As you were told, something ain't right somewhere in your setup...
  • Do you need to reauthorize the service like DirectTV. That is done online with a click of the mouse.
  • If I need a dish aligned in FL I call a local satellite service company. I have DirecTV. Costs about $50. AL's TV

    Google "satellite TV" for your location.

    Give me your location and I'll locate a satellite service company that will come to you and align your dish.

    -Tom
  • We have Directv but the same concepts work:
    you should be able to check to see if the receiver is activated online and reset it.
    Changing the LNB is easy and I would start with that.
    We had an LNB go bad.
    We also had a receiver die. There is a way to test the receiver in setup. Maybe in your manual?
    When you say "resume our service" - did you put it on vacation or terminate service and are starting over with new service?
  • Can you not go on line to your account and check the status of your receiver. I can do that with my Bell Express-Vu. Can also give it a signal bump while on line. Do not know if Dish is the same.

    Just a kind word of advice. Paragraphs would make your post much more read friendly.

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