Dog Folks wrote:
For a communications company, they have decent products and service.
But they have the "clunkiest" website of them all.
I would put it in harsher terms... their website sucks! It is one of the worst and most difficult to navigate websites for a company that I have used. What makes me laugh is that they offer website development help to other businesses!!
I have actually been very happy with Verizon for providing cell service and the phones they have available. BUT... you may want to (if you have the time) try 3 different methods with them:
1. Use the horrible website to peruse/buy phones.
2. Call Verizon directly - you will find different phones and plans available than the website, sometimes less expensive.
3. Go to a FACTORY Verizon store. A lot of the "Verizon" physical stores are independantly run retail sales stores that are not actually directly overseen/run/managed by Verizon. They will have all different phones and plans, but you might (will) have issues with warranty repairs or calling plan questions. The Factory Verizon stores can (or at least are supposed to) do anything and everything for you... but again, sometimes some plans and phones are only available using the website.
I have no idea why Verizon operates this way. Even with all this weirdness, Verizon offers the best coverage in my area and we've been satisfied with them.
