Forum Discussion

down_home's avatar
down_home
Explorer II
Oct 29, 2015

Streaming Video

Verizon charged us fr 15 fifteen gigs of data we did not use.
They said 6 hours of streaming video one day and three days later 9 hours.
None us do streaming video. No one was home one day and just me the other day.
It is MIfi.
When wife inquired, at Verizon store the Lady said she could not tell us what site the streaming video was from since it was a privacy issue.
They can't be telling the truth.
Nearest neighbor is over quarter mile away and I don't know if uses Verizon or a satellite service.
Mifi is password protected.
Is there a way to check any logs on the computers to find any streaming video connections and that much time?
  • OutdoorPhotographer wrote:
    Just trying to help - no online backup programs that would have spiked for some reason? Autosoftware updates might have done a GB but not 15.


    I forgot to turn off Carbonite auto backup program once and learned a very painful (expensive) lesson!

    Dropbox type programs can do the same thing.
  • Just trying to help - no online backup programs that would have spiked for some reason? Autosoftware updates might have done a GB but not 15.
  • Easy. Someone else was logged on to your WiFi unit. Do you have secure logon enabled?
  • Disable auto play for your browser and for Facebook. That stopped lots of my data use. You can google both your browser and Facebook to see how to stop the auto play.
  • your computers
    or somebody elses

    you should be able to log into the settings/service page of the MiFi
    and look at the router log and see data use

    you have two possibilities a glitch in verizons billing
    OR someone accessed you mifi using a directional antenna
    while you are checking the mifi router info
    change your password

    the girl at the store can't help you

    you need to call customer service and ask to speak to tech support
    ask for a manager, tell them you need to resolve this issue
    GET you mifi data info from the mifi BEFORE you call them
    there is the possibility of a malfunction

    since this is for home..turn it off when you leave home
    heck pull the battery if you want to be sure its DEAD
    when your not home
  • Stop you are the customer or your wife is the customer and they can't discuss the site with you? That is a lie. Ask to talk to the manager. If you let this slide what will be next?

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