Supplemental Brake System failure
I had an SMI supplemental braking system installed on my 2016 jeep wrangler by camping world in hanover PA less than a year ago.It subsequently failed, and I then had CW in summerfield florida repair ...
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Well, I'm impressed.
I know the culture of a corporation is defined at the very top.
I have no doubt Marcus is profit driven. But I also know that happy customers help drive success.
I don;t know who reads this forum, but the CW in Georgetown Kentucky contacted me, and when I arrived for the repair, was treated like royalty.
Their employee Malcolm was the man who called and greeted me. He and Wayne took care of me. Wayne is a cracker jack mechanic, and will be a great asset to this new location.
Wayne replaced the dislodged self tapping screw, with a nut and bolt he fastened to 2 pieces of steel that he drilled a hole into, to supplement the fire wall. It ain't goin nowhere now.
I'll give this location the benefit of the doubt. It's new, the staff is new. The place is very busy, and I imagine some of the staff are overwhelmed.
But CW, and the staff at Georgetown Kentucky came through.
Thank you Camping World ( and if your listening.....Marcus)
I know the culture of a corporation is defined at the very top.
I have no doubt Marcus is profit driven. But I also know that happy customers help drive success.
I don;t know who reads this forum, but the CW in Georgetown Kentucky contacted me, and when I arrived for the repair, was treated like royalty.
Their employee Malcolm was the man who called and greeted me. He and Wayne took care of me. Wayne is a cracker jack mechanic, and will be a great asset to this new location.
Wayne replaced the dislodged self tapping screw, with a nut and bolt he fastened to 2 pieces of steel that he drilled a hole into, to supplement the fire wall. It ain't goin nowhere now.
I'll give this location the benefit of the doubt. It's new, the staff is new. The place is very busy, and I imagine some of the staff are overwhelmed.
But CW, and the staff at Georgetown Kentucky came through.
Thank you Camping World ( and if your listening.....Marcus)
