T-Mobile Gripes
I signed up for T-Mobile 2 months ago. The service is good, but I feel
i was conned by the store employee when he gave me some false info. I was told I would receive a free Samsung Galaxy A14 5G smartphone. I got the phone and even though I wasn't technically paying for it, I learned it was being paid off gradually in small increments, and wouldn't be totally free and unlocked for 2 years. That's an interesting ploy to keep a customer on their plan for 2 years. The store employee never mentioned this. I do understand now why they do this. It's reasonable to assume that a person could sign up for the service, get the phone, and then cancel and keep the phone.
2nd Gripe. According to their advertising, I expected to receive a gift card after signing up. Nothing happened. Upon asking customer service what was going on I was informed that I needed to sign up for a higher cost plan ($20 more/month). Ihis was never mentioned in their advertising, nor by their employee. My current plan is sufficient for my needs, and paying #20 more/month would effectively negate the gift card (worth $200).
I'm usually more careful when dealing with businesses, and don't usually get scammed. I let my guard down on this one, although I do understand why T-Mobile has this practice. I would have stayed with my previous carrier (Verizon), where I was paying only $35/month for generally good service, but my smart phone was getting pretty old and I t6hought getting a free phone from another cell company was a good idea. LESSON LEARNED. BTW, the Samsung Galaxy A14 5G is a great device, and I'm happy with that, at least. Plus the T-Mobile cell service is also working well. I'll just continue on and won't let a simple error ruin my life. :C
i was conned by the store employee when he gave me some false info. I was told I would receive a free Samsung Galaxy A14 5G smartphone. I got the phone and even though I wasn't technically paying for it, I learned it was being paid off gradually in small increments, and wouldn't be totally free and unlocked for 2 years. That's an interesting ploy to keep a customer on their plan for 2 years. The store employee never mentioned this. I do understand now why they do this. It's reasonable to assume that a person could sign up for the service, get the phone, and then cancel and keep the phone.
2nd Gripe. According to their advertising, I expected to receive a gift card after signing up. Nothing happened. Upon asking customer service what was going on I was informed that I needed to sign up for a higher cost plan ($20 more/month). Ihis was never mentioned in their advertising, nor by their employee. My current plan is sufficient for my needs, and paying #20 more/month would effectively negate the gift card (worth $200).
I'm usually more careful when dealing with businesses, and don't usually get scammed. I let my guard down on this one, although I do understand why T-Mobile has this practice. I would have stayed with my previous carrier (Verizon), where I was paying only $35/month for generally good service, but my smart phone was getting pretty old and I t6hought getting a free phone from another cell company was a good idea. LESSON LEARNED. BTW, the Samsung Galaxy A14 5G is a great device, and I'm happy with that, at least. Plus the T-Mobile cell service is also working well. I'll just continue on and won't let a simple error ruin my life. :C
