JiminDenver
Jan 18, 2016Explorer II
The next chapter for Karma's unlimited hotspot.
A while back Karma introduced a hotspot plan that was unlimited data throttled to 5mbps for $50. Recently they tried to control the data hogs by throttling it even farther down to 1.5 download speeds and that didn't go over to well.
This is the latest chapter.
"Last week we announced that we were testing lower speeds to find a way to reduce strain on Neverstop. At the same time we asked for your input to improve it and have spent the last week analyzing your feedback.
What Happened
We made a mistake. We modeled Neverstop usage to be much higher than usage on Refuel. But we never anticipated that some customers would use over 1,000GB a month.
Some of you asked why we don't kick off the bad guys. Frankly, we don't think there are any bad guys. We offered an all-you-can-surf option, and people took us up on it. That's on us.
But usage this high is not something that will work today.
The other thing made clear in your feedback is that speed is important. Slowing it down was not a good solution, which is understandable.
What’s Next
Getting online with Neverstop should be simple and work well for most use cases. Here's the update:
5Mbps up and down speeds are coming back
Get 15GB of data per month. After this, you’ll still be online but with speeds good enough for emailing and messaging
Earn a $1 credit for each unused GB
Beginning today at 10am ET, everyone on Neverstop will get a fresh start at 0GB. Based on current usage, this change will have little to no impact for most of you, while still reducing strain on Neverstop. But, if you’re looking to binge watch Netflix 24/7, this probably isn’t the product for you. If that’s the case, head to our returns page and we’ll take it from there.
Our mission is providing you frictionless internet connectivity. Now it's our job to continue iterating to make it happen. There’s a lot to be done."
So it went from a great deal to a plan that is to be considered vs others offered. My Cricket plan is only 10 gigs a month for %65 including the hot spot. 4GAS has 5 gigs a month throttled to 5 plus Binge On for $17 a month. Both throttle to 128 kb after the limits.
This is the latest chapter.
"Last week we announced that we were testing lower speeds to find a way to reduce strain on Neverstop. At the same time we asked for your input to improve it and have spent the last week analyzing your feedback.
What Happened
We made a mistake. We modeled Neverstop usage to be much higher than usage on Refuel. But we never anticipated that some customers would use over 1,000GB a month.
Some of you asked why we don't kick off the bad guys. Frankly, we don't think there are any bad guys. We offered an all-you-can-surf option, and people took us up on it. That's on us.
But usage this high is not something that will work today.
The other thing made clear in your feedback is that speed is important. Slowing it down was not a good solution, which is understandable.
What’s Next
Getting online with Neverstop should be simple and work well for most use cases. Here's the update:
5Mbps up and down speeds are coming back
Get 15GB of data per month. After this, you’ll still be online but with speeds good enough for emailing and messaging
Earn a $1 credit for each unused GB
Beginning today at 10am ET, everyone on Neverstop will get a fresh start at 0GB. Based on current usage, this change will have little to no impact for most of you, while still reducing strain on Neverstop. But, if you’re looking to binge watch Netflix 24/7, this probably isn’t the product for you. If that’s the case, head to our returns page and we’ll take it from there.
Our mission is providing you frictionless internet connectivity. Now it's our job to continue iterating to make it happen. There’s a lot to be done."
So it went from a great deal to a plan that is to be considered vs others offered. My Cricket plan is only 10 gigs a month for %65 including the hot spot. 4GAS has 5 gigs a month throttled to 5 plus Binge On for $17 a month. Both throttle to 128 kb after the limits.