Time on Cell Phone
I spent over an hour on the phone with Sprint discussing this problem without a satisfactory solution. Bottom line of this long post is Does the time displayed on your phone when you make a call equate to the time that the call should be billed as regarding peak or off-peak?
When traveling in different time zones in the past, I was always able to know if I was calling during the "nights and weekends" off peak time by the time displayed on my phone. For some reason on the 11th of October that seems to have changed. I am in Kentucky about 6 miles from the line between Central and Eastern Time zone. My phone displays Eastern Time zone all the time. I haven't traveled into the Central time zone area at all. We have been here since the 26th of August and everything was fine until the 11th. I call my Mom every night between 7 p.m. and 8 p.m. Until the 11th of October, these calls showed as 7:28, 7:35, 7:45, etc on my phone's call log and on the Sprint website. Beginning the 11th of October, my phone still displays the 7 something as does my cell phone call log BUT on the Sprint website for billing, from the 11th forward, they show as 6:28, 6:35, 6:45, etc.
Does anyone have a suggestion beyond turning the phone off/on, removing the battery, having Sprint send an "update" to the phone, updating the firmware (which showed no updates available) because that is all Sprint's representatives have done so far. I don't think that Sprint believes me at this point. They have added a batch of 200 additional anytime minutes to my account for this month but we are going to be here through December and it annoys me that I can't depend upon what I see on the phone to know how my calls are going to be billed.
The phone is a Sanyo Taho by Kyocera. Basic talk flip style phone. I can use my husband's Straight Talk phone to call Mom until we leave here because he has plenty of minutes.
Has anyone else ran into this problem?
When traveling in different time zones in the past, I was always able to know if I was calling during the "nights and weekends" off peak time by the time displayed on my phone. For some reason on the 11th of October that seems to have changed. I am in Kentucky about 6 miles from the line between Central and Eastern Time zone. My phone displays Eastern Time zone all the time. I haven't traveled into the Central time zone area at all. We have been here since the 26th of August and everything was fine until the 11th. I call my Mom every night between 7 p.m. and 8 p.m. Until the 11th of October, these calls showed as 7:28, 7:35, 7:45, etc on my phone's call log and on the Sprint website. Beginning the 11th of October, my phone still displays the 7 something as does my cell phone call log BUT on the Sprint website for billing, from the 11th forward, they show as 6:28, 6:35, 6:45, etc.
Does anyone have a suggestion beyond turning the phone off/on, removing the battery, having Sprint send an "update" to the phone, updating the firmware (which showed no updates available) because that is all Sprint's representatives have done so far. I don't think that Sprint believes me at this point. They have added a batch of 200 additional anytime minutes to my account for this month but we are going to be here through December and it annoys me that I can't depend upon what I see on the phone to know how my calls are going to be billed.
The phone is a Sanyo Taho by Kyocera. Basic talk flip style phone. I can use my husband's Straight Talk phone to call Mom until we leave here because he has plenty of minutes.
Has anyone else ran into this problem?
