To All Canadian Shaw Direct Subscribers.
This pertains to Canadian Shaw Direct Customers who use Shaw Direct Customers. I called Shaw Direct to purchase a 75CM dish and in the course of the conversation, I learned that Shaw Direct, as of M...
Forum Discussion
fpresto wrote:
I am confused, if their new satellite's signal footprint doesn't extend south of the border what assistance do you expect them to give you? If your receiver can't see a signal there nothing customer service could do. It would seem to me that their only option would be to launch a new satellite with coverage into the US but that is not where their customer base is located.
Shaw Direct has 3 satellites with the third one being the new one. There is no intention by Shaw of taking the original 2 satellites out of service. These two satellites shine as far south as Mexico City and these are the ones that Canadian customers use when traveling in the US. Shaw had in the past, helped Canadian customers with the setup of the dish while in the US and even Mexico. All Shaw Direct customers are from Canada with Canadian addresses. Just like Dish or Direct TV is not allowed to have out of country subscribers, the same goes for Shaw Direct.
