Trav'ler Problem
Hi,
I just sent this to Wineguard help desk but they are closed today. Thought I would post here to see if anyone has any ideas. Thanks.
I am in the middle of a trip and my Trav'ler is not acquiring a signal anymore. On Tuesday, May 5th I activated the Trav'ler, after arriving at a new RV park. The dish went up and the control box indicated the 3 satellites were locked on. But when I turned on the Dish 211K receiver it would report an error message of "complete signal loss". I tried many times to re-set all aspects of the system. From lowering and re-establishing a lock on the satellites with the Trav'ler to re-booting the 211K. All with no success.
After moving to a new RV Park a few hundred miles up the road on May 9th, I tried again. No luck. I called and spoke to Dish Tech support and after going through all their troubleshooting steps, they said it was the satellite that was not performing properly.
I decided to take matter into my own hands today. I connected a new coax cable from Port C directly to the back of the 211K to eliminate a cable issue. No luck, same issue. While up their I checked all coax connections and even looked at the connections at the end of the LNB. All looked clean and tight.
I borrowed a 211Z and still had the error message of "complete signal loss". I took my 211K to a home and connected it to their Dish system. My 211K worked.
So through process of elimination, something appears to be inoperable within the Trav'ler dish.
Since all the coax connections on the Trav'ler appear to be good, would the problem be between the rotating upper section and the base unit mounted on the roof of the RV? How do the coax connections connect to allow the upper unit to rotate?
This Trav'ler I have is a replacement unit you shipped to me the end of Sept. 2013 to replace my original unit for an unrelated problem. Now, less than 20 months later, I am dead in the water again.
I am requesting assistance in determining the problem and correcting it.
I just sent this to Wineguard help desk but they are closed today. Thought I would post here to see if anyone has any ideas. Thanks.
I am in the middle of a trip and my Trav'ler is not acquiring a signal anymore. On Tuesday, May 5th I activated the Trav'ler, after arriving at a new RV park. The dish went up and the control box indicated the 3 satellites were locked on. But when I turned on the Dish 211K receiver it would report an error message of "complete signal loss". I tried many times to re-set all aspects of the system. From lowering and re-establishing a lock on the satellites with the Trav'ler to re-booting the 211K. All with no success.
After moving to a new RV Park a few hundred miles up the road on May 9th, I tried again. No luck. I called and spoke to Dish Tech support and after going through all their troubleshooting steps, they said it was the satellite that was not performing properly.
I decided to take matter into my own hands today. I connected a new coax cable from Port C directly to the back of the 211K to eliminate a cable issue. No luck, same issue. While up their I checked all coax connections and even looked at the connections at the end of the LNB. All looked clean and tight.
I borrowed a 211Z and still had the error message of "complete signal loss". I took my 211K to a home and connected it to their Dish system. My 211K worked.
So through process of elimination, something appears to be inoperable within the Trav'ler dish.
Since all the coax connections on the Trav'ler appear to be good, would the problem be between the rotating upper section and the base unit mounted on the roof of the RV? How do the coax connections connect to allow the upper unit to rotate?
This Trav'ler I have is a replacement unit you shipped to me the end of Sept. 2013 to replace my original unit for an unrelated problem. Now, less than 20 months later, I am dead in the water again.
I am requesting assistance in determining the problem and correcting it.
