Forum Discussion
fcooper
Feb 28, 2015Explorer
fcooper wrote:
For us that went ahead and paid for the upgrade, the $25 rebate (that you have to jump through hoops to get within a specific calendar time frame) is less than the cost of the upgrade with sales tax. It's a good product but they really messed up on this one. Thinking about looking for another product next year.
Fred
Just an update: I decided I did not want to "jump through the hoops" for a partial refund, so I called TurboTax customer service. After a 12 minute wait listening to their music and sales pitch, I was able to talk to a real human. The rep was very nice, and processed a credit for the entire upgrade cost. That credit posted today.
Fred
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