These have been driving me crazy, last couple days.I am running windows 8.1 and firefox 45.02 (latest version) on an Aspire laptop tethered to a Tmobile phone. No other software is open. Updates are shut off, windows 10 is blocked, there is lots of free hard drive space.1. I get full bars on phone and laptop, but lots of server not found errors. Restarting both machines helps... for a while.2. Mouse problems. The mouse (trackpad) stops working completely for minutes at a time. Sometimes it works at the very right edge of the pad but nowhere else. Sometimes the buttons work, not always. Task manager insists no background tasks are using up RAM or CPU or network or disk (but we all know it lies). Leaving the mouse alone for a few minutes fixes it. Temporarily. Having fewer tabs open seems to help, but not enough data points to tell, and why the sudden change in how many tabs I can use?Basically the mouse behaves as if I am running some humongous processing task... but I am not.Help? Ideas?

Sounds like driver issues, reload those two drivers and see what happens.

have you tried a Restore, to a know good working date, like last week or last monthusually control panel device mgr, update driver etc..can fix some issues like thisalso software 'hitman pro' see if it finds any malwarealso 'malwarebytes'i did a 'Refresh' Not restore, on mine Sat to fix a DVD rom issue, and accidentally turned updates onwhen i turned it on yesterday, the dang thing installed 156 updates, 150MB of compressed OS changes took 2 hrs for the system to boot up, and I got the Win 10 update Icon on the task bar, something i had been able to avoid until nowi got everything turned off Againsorry to ramble good luck

Gah, MrWizard, that sounds awful, and thanks for the warning!Donn10128. Very good idea, and thank you! Device manager said mouse and wifi drivers were fine, but I downloaded and reinstalled both, will see how it goes. So far internet seems blazingly fast.

another good program is"hijackthis" , its real good at finding things that hijack your browser, copy your surfing, run popups, and ads, things that slow you downjust unzip and rundo be careful, it makes changes in the registry where these bad guys hideI mean delete the bad guys, but don't delete something your not sure ofBHO's Browser helper objects, are safe to delete, they can be restored or re-installedbut somethings you want to be real careful with

Two computer problem, possibly related? | Good Sam Community

17 Replies

Naio
Explorer II
Apr 26, 2016
I've got 4G, plenty of high speed data, and full bars on my tmob.

A symptom I forgot to mention: When I click to play an offline video, there is a looooong wait before it starts. Another sign that points to something hogging ram or processor cycles, and hiding for the task manager.

I had high hopes for the drivers, but the mouse problem is still here. Internet seems faster, though.

Hijack this found some services running that were not showing up via normal viewing of services, from old virus checkers I had uninstalled. I got rid of those, and ran the mcafee product removal tool for good measure. will see how that goes!
wa8yxm
Explorer III
Apr 26, 2016
That sounds.... Like an EDGE connection (G-3 on the T-mobile network)

Question: Do you have any add-ons running on Firefox. like X-notifier that tells you "You've got Mail" or do you have any other tasks like an E-mail program that auto updates every xx minutes?

My theory is that these "Check your E-mail" programs are hogging processory time, this affects the mouse and everything else.

And if your connection is SLOW (G-3/Edge or worse) the connection can time out before the DNS server sends the IP address back so you can connect.

I see that alot in the afternoon here when many are using the internet.
Naio
Explorer II
Apr 26, 2016
Thank you, MrWizard!
MrWizard
Moderator
Apr 25, 2016
another good program is

"hijackthis" , its real good at finding things that hijack your browser, copy your surfing, run popups, and ads, things that slow you down

just unzip and run

do be careful, it makes changes in the registry where these bad guys hide
I mean delete the bad guys, but don't delete something your not sure of
BHO's Browser helper objects, are safe to delete, they can be restored or re-installed

but somethings you want to be real careful with
Naio
Explorer II
Apr 25, 2016
Gah, MrWizard, that sounds awful, and thanks for the warning!

Donn10128. Very good idea, and thank you! Device manager said mouse and wifi drivers were fine, but I downloaded and reinstalled both, will see how it goes. So far internet seems blazingly fast.
MrWizard
Moderator
Apr 25, 2016
have you tried a Restore, to a know good working date, like last week or last month
usually control panel device mgr, update driver etc..
can fix some issues like this
also software 'hitman pro' see if it finds any malware
also 'malwarebytes'

i did a 'Refresh' Not restore, on mine Sat to fix a DVD rom issue, and accidentally turned updates on
when i turned it on yesterday, the dang thing installed 156 updates, 150MB of compressed OS changes took 2 hrs for the system to boot up, and I got the Win 10 update Icon on the task bar, something i had been able to avoid until now
i got everything turned off Again

sorry to ramble good luck
donn0128
Explorer II
Apr 25, 2016
Sounds like driver issues, reload those two drivers and see what happens.

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Two computer problem, possibly related?

17 Replies

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