Verizon fraud dept

My guess is it doesn't have anything to do with anything you did. They just want to make sure before they send out an $800 device that it's actually you that ordered it, and not someone else who got ahold of your password and planned to take the package from your front porch. That's when they fraud dept gets involved. If it was a problem with too many lines, etc, it would have been customer service dept.

It's just getting funnier.

I ordered, and paid for the phone at the store 2 hours ago. I went to the website and found this tagged to the order: "For security reasons, please call the Customer Protection Team at 888-483-7200."

I love Verizon's service, but I think they have some 'issues' to deal with in their fraud department. EDIT: The phone will be delivered to the store.

So, what happened when you called them?

hawkeye-08 wrote:
So, what happened when you called them?

From the above post? I'm not calling them. That's silly, the phone is paid for and being delivered to the store.

If they need my permission ,they can call me, like any sensible business would.

2oldman wrote:

hawkeye-08 wrote:
So, what happened when you called them?

From the above post? I'm not calling them. That's silly, the phone is paid for and being delivered to the store.

If they need my permission ,they can call me, like any sensible business would.

Seems to me that if you don't follow those instructions, the security system will presume that it "worked"- no response from the Real Person may well be interpreted as the system having scared off/successfully blocked an impostor.

Francesca Knowles wrote:
Seems to me that if you don't follow those instructions, the security system will presume that it "worked"- no response from the Real Person may well be interpreted as the system having scared off/successfully blocked an impostor.

We'll see.

In this case the 'impostor' would have had to steal my ID and credit card, gone into the store, ordered a phone on MY account, and then come back to the store to pick up the phone. And he would have to be old and ugly. And, the crowning touch, the clerk at the Verizon store said nothing about my having to call again.

What doesn't Verizon understand about "The legitimate customer was standing right in front of me at our store"?

If these calls were easy and simple, I wouldn't mind. But they never are.. it's a lot of wait time on hold, "all representatives are busy", and a bunch of annoying loud music and ads. No thank you.

I hope all goes well
But your refusal to call them, might stop the shipment to the store

By now it's clear that nobody reading this has had this experience.

2oldman wrote:
By now it's clear that nobody reading this has had this experience.

Well, maybe not with Verizon, but I've noticed a real ratcheting up of security procedures elsewhere, such as with our money management accounts. Doesn't seem like it takes much of anything out of the ordinary to trigger a fraud alert, and believe you me, there ain't no way we can get into our own accounts until we've pushed all the buttons/jumped through all the hoops that reassures the company "it's us". Truth is, while it can be danged inconvenient, at the end of the day I really appreciate what may seem to some like hypervigilance. I sorta look at it like the high tech equivalent of the armed bank guard.

And I s'pose there's another dimension when you're a retailer like Verizon. Since so many folks pay with credit cards (themselves "fraud protected"), it's the retailer who's goin' down for all losses after the first fifty bucks if there's some kind of funny business and the consumer takes advantage of the built-in card fraud protection.

Francesca Knowles wrote:
Truth is, while it can be danged inconvenient, at the end of the day I really appreciate what may seem to some like hypervigilance. I sorta look at it like the high tech equivalent of the armed bank guard.

What I find extraordinary about all this is that, in this age of technology, a lowly phone call is the magic button. And one they are forcing me to make.

Perhaps the 1st upgrade was easy because my 2-year agreement was up, and that locked me in. Now, they have me by the short hairs. That's usually how things work.