Verizon fraud dept

Phone shipped! No call made.

2oldman wrote:
Phone shipped! No call made. I knew they couldn't be that crazy.

2oldmen..glad your phone issue may be settled.

Here is another Verizon fraud scheme that I am dealing with:
I have 5 gigs per month on my Verizon wireless data plan. This seems simply enough, Ha NOT true. End of monthly billing cycle is on 27th or 28th of the month. I used .0000005 gigs from end of billing cycle to the end of the calendar month. On the next month’s bill I get charged for 1(full) gig of usage for previous month, and then, as plan allows, charged for 5 gigs on current month. Verizon charges me $10 for the past months usage (.0000005 gig) and for this month’s 5 gig allowance thru the end of billing cycle (27th). Next month I get charged $10 again for .0000002 gigs from 27th to end of calendar month. Every month, $10 extra for last month’s usage, which is minimal, but rounded UP to a full gig.

This company is picking up an additional $10 per month from me and probably an extra $10 per month from every other customer they have by using this fraudulent accounting system. They are collecting, perhaps, millions of extra dollars each month for proving minimal to zero extra gigs.

Where should I go with this? This involves the Little guy fighting the BIG Company that has millions of dollars, which probably won’t get far. Grin and bear it, right?

Lakeside

lakeside013104 wrote:
This company is picking up an additional $10 per month from me and probably an extra $10 per month from every other customer they have by using this fraudulent accounting system.

I've never noticed that.. I'll check mine.

Just call customer service
Ask for an accounting supervisor
Explain the problem
If it is not resolved ask for a transcript of the call so that you can forward it to corporate head quarters
Send that along with copies of the billing
I have always been able to get any billing glitches straighten out
Without going that far

MrWidard, thanks for the info. I will try that approach. RV.net is the very BEST (because of it's people).

Lakeside

If you are using a credit card be sure that it is not expired. I had a couple of companies discontinue service and found that I did not go into my accounts and change the expiration date when I got a new card.